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Overview
We are a small family-run business and we work very hard to make sure that you are completely satisfied with your purchase from Teddö Play® and will happily return to us again and again. If this is sadly not the case, please contact us at connect@teddo-play.com as soon as possible and we will do our best to work with you to rectify the problem.
All sales are final unless the item is different from what you ordered or faulty. Our refund and returns policy lasts 14 days, you have the right to return within 14 days of delivery. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Since our learning products are used by young children, for health and hygiene reasons, we are unable to accept returns if the product has been opened or used in any way.
Please note that gift cards, downloadable software products and any such digital products is non-returnable. Furthermore, only regular priced items may be refunded. Sale items cannot be refunded.
If you ordered a physical item by mistake, you can return it to us as long as it has not been opened, original seal is intact and the item is in its original packaging.
Please note that you will have to bear the delivery costs for returns and also send us the item using a tracked and signed-for service so we can both be sure that the item will reach us back safely.
To start a return, you can contact us at connect@teddo-play.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Upon the safe receipt on the item and careful inspection to check that it has been unopened and unused, we will issue your refund within 7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please rest assured that we manually quality-check and package every item before sending them to you. We are proud of our commitment to quality and are certain that the quality of our products will not disappoint you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connect@teddo-play.com and send your item to: Teddo Play, PO 6420, Brinklow, Milton Keynes, MK10 1JW. Please note that if you wish to exchange an item due to a change of mind, please follow the same procedure as above.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Please note that you will have to bear the delivery costs for returns and also send us the item using a tracked and signed-for service so we can both be sure that the item will reach us back safely.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the following address using a tracked and signed-for service: Teddo Play, PO 6420, Brinklow, Milton Keynes, MK10 1JW.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at connect@teddo-play.com for questions related to refunds and returns.
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Teddo Play is a much-loved children’s educational brand that produces a variety of fun, play-based, engaging learning resources that aim to encourage conversations, spark intellectual curiosity and inspire a love of learning in children of all ages.
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All rights reserved. The names Teddo & Teddo Play as well as the bear and duck characters are Registered Trademarks of Teddo Limited. Email: connect@teddo-play.com. Location: 6420, Brinklow, Milton Keynes, Buckinghamshire, England, United Kingdom